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Printer Model specific questions Digitized logos and signatures Accounting Software specific questions Epicor Enterprise Q: I misplaced my DIMM or Compact Flash Media Card installation instructions. Answer: Locate your HP printer model below and download the installation instructions. 2100, 2200, 2300, 2420, 4000, 4050, 4100, 4200, 4250, 4300, 4350, 8150, 9000, 9050 Important Note: Altec does not support all HP printer models. Please refer to supported printer devices for currently supported models. Q: Can I use my HP MICR DIMM or Compact Flash Media Card with another LaserJet model printer? Answer: In most cases – NO. Flash Media technology is usually engine-specific or not cross-compatible. Please contact your Altec MICR representative to order additional Flash Media technology. Q: My MICR checks are printing a string of codes in regular Times New Roman or Courier (or any other font) rather than a proper MICR font. I am also not seeing my logo or signature. Instead I get a string of codes for the MICR line (ex. ~**1M~(8M~(s0p8…etc.) as well as a string for the images (ex. ~&f101Y~&f3X…etc.) Answer: There is a conversion process at the printer level which should convert the codes to a proper MICR line with MICR font as well as convert any image strings to a logo or signature. However, this conversion will only work if the proper printer drivers and fonts are installed. If they are not, only string output will appear. For your HP printer equipped with a Jetmobile MICR DIMM, install the HP Laserjet 4 Plus printer driver, regardless of the printer model you may actually have. The HP Laserjet 4 Plus driver is a requirement but it is also a Windows native driver. Go to your printer properties and install a new driver. Select HP and Laserjet 4 Plus for the manufacturer and model. Download the HP4+ Install for driver installation instructions. Q: I have followed the instructions on installing printer drivers and fonts. I am able to print MICR and digitized imaging. However, our other office in another building is printing regular fonts onto the same printer. Would running Citrix or Terminal Services have an impact? Answer: Yes. For Citrix or Terminal Services environments, the Citrix or TS server must have the specific check printer installed locally. MICR printing will not work using the session printers that are dynamically created on the Citrix/TS host machine during the session. You must install the printer, proper drivers and fonts to the Citrix/TS host machine as if it were running in a standard LAN environment. The printer must be static on the Citrix/TS host machine. Q: I have followed the instructions on installing printer drivers and fonts. I can print checks but nothing has changed. I do not see any MICR font or any digitized images such as logos or signatures. Answer: Most financial applications that Altec supports for MICR use Crystal Reports for design and layout of the check printing. You should have received a Crystal *.rpt file with instructions on how to install by Altec. The most common problem is the report file was not installed to the proper directory. Q: Some of my workstations will print MICR fonts and digitized images. But others don't. What is the best way to setup my MICR check printer, local or networked? Answer: Altec highly recommends installing your MICR check printer locally (LPT1) to your primary AP check printing workstation. However, if you plan to print checks from multiple workstations and the printer must be networked, Altec recommends configuring your printer for direct TCP/IP printing. This setup allows the individual workstations to print independently to the check printer. However, to do this, the printer must have a network interface card or device installed. Altec recommends IP printing because it bypasses the need to setup drivers and fonts on the separate print server. The most common print server could be a workstation with the MICR printer attached locally but shared on the network. However, the problem with this setup is that if the print server (workstation) crashes, is moved, updated, or changed in anyway the MICR check printing could fail. For Windows 2000 or XP machines, you can set up a local TCP/IP port using the printer's network IP address. Then add a new printer to set to your newly created TCP/IP local port. Q: I installed my DIMM and I am seeing "DIMM not recognized" or "initialization error" message on my printer's LCD display. Answer: To initialize a DIMM chip on the printer: 1) Place Dimm in printer
6) Message on LCD panel should say “Initializing Disk” Q: Can I buy MICR supplies from Altec? Answer: YES! You can purchase a variety of MICR supplies from Altec including safety check paper (8.5” x 11” or pressure-seal), matching envelopes and MICR toner cartridges for most laser printers. Please contact your Altec MICR representative. Q: I misplaced my TROY Font DIMM or Font Memory Card installation instructions. Answer: Locate your TROY printer model below and download the installation instructions. 2100, 2200, 2300, 2420, 4000, 4050, 4100, 4200, 4250, 4300, 4350, 8150, 9000, 9050 Q: I have followed the instructions on installing printer drivers and fonts. I am able to print MICR and digitized imaging. However, our other office in another building is printing regular fonts on the same printer. Would running Citrix or Terminal Services have an impact? Answer: Yes. For Citrix or Terminal Services environments, the Citrix or TS server must have the specific check printer installed locally. MICR printing will not work using the session printers that are dynamically created on the Citrix/TS host machine during the session. You must install the printer, proper drivers and fonts on the Citrix/TS host machine as if it were running in a standard LAN environment. The printer must be static on the Citrix/TS host machine. Q: I have followed the instructions on installing printer drivers and fonts. I can print checks but nothing has changed. I do not see any MICR font or any digitized images such as logos or signatures. Answer: Most financial applications that Altec supports for MICR use Crystal Reports for design and layout of the check printing. You should have received a Crystal *.rpt file with instructions on how to install by Altec. The most common problem is the report file was not installed to the proper directory. Q: Some of my workstations will print MICR fonts and digitized images. But others don't. What is the best way to setup my MICR check printer, local or networked? Answer: Altec highly recommends installing your MICR check printer locally (LPT1) to your primary AP check printing workstation. However, if you plan to print checks from multiple workstations and the printer must be networked, Altec recommends configuring your printer for direct TCP/IP printing. This setup allows the individual workstations to print independently to the check printer. However, to do this, the printer must have a network interface card or device installed. Altec recommends IP printing because it bypasses the need to setup drivers and fonts on the separate print server. The most common print server could be a workstation with the MICR printer attached locally but shared on the network. However, the problem with this setup is that if the print server (workstation) crashes, is moved, updated, or changed in anyway the MICR check printing could fail. For Windows 2000 or XP machines, you can set up a local TCP/IP port using the printer's network IP address. Then add a new printer to set to your newly created TCP/IP local port. Q: My MICR checks are printed in an inverse font where there is a white foreground and a black background. Answer: By default, the Troy E-13B MICR font will print in an inverse color where the characters are white placed against a black background. There is a conversion process at the printer level with only Troy MICR printers that will reverse the colors properly to black lettering on white background. This conversion will only work if the proper TROY PCL5e printer driver, fonts and TroySec.hpd file are installed. The printer driver, font and hardware setup are likely not working together properly. Be sure to download and install a TROY PCL 5e driver, fonts and TroySec.hpd file, preferably the one for your particular printer model from TROY 's website: www.troygroup.com/support/drivers.aspx Step 1: Select from current or discontinued printers. Q: Can I buy MICR supplies from Altec? Answer: YES! You can purchase a variety of MICR supplies from Altec including safety check paper (8.5” x 11” or pressure-seal), matching envelopes and MICR toner cartridges for most laser printers. Please contact your Altec MICR representative. Q: I need to delete and/or add a new signature/logo. Answer: Please contact your Altec MICR representative regarding digitized logo/signature costs and to receive an imaging packet. Q: My images print but they are extremely large - almost 2 or 3 times larger than normal and they do not look sharp. Answer: The Altec MICR solution requires the laser print quality to be at 600 dpi. Printing below 600 dpi can adversely affect the MICR font. Go into Printer Properties--> Advanced Tab--> Printing Defaults button --> Advanced Button in Layout Tab --> Print Quality of Graphic should be set to 600x600 dots per inch. For some financial applications, you may have to set the printer settings at the time of the check run or check preview. Navigate through the printer setup within that screen to find the print quality and make sure it is set to 600 dpi. Q: Can I add multi-level signature limits to my checks? Answer: Yes! Altec can add Crystal logic that will facilitate one, two or no signature(s) on a check depending on your signing limits. Please contact your Altec MICR representative regarding signing thresholds. Q: I cannot print a logo or signature. I am getting a single capital “A” or nothing for my images. I am printing checks in Epicor eBackoffice 7.0b or eBackoffice 7.xx non-crystal MICR Checks RS. Answer: The proper escape sequences are most likely not maintained in the accounting application. Download the Epicor MICR RS instructions. Q: I am using an HP LaserJet printer for MICR check printing and I misplaced instructions on how to apply the customized apcheck.rpt that came with my Epicor MICR solution. Answer: Download the HP Epicor instructions. Q: I am using a TROY printer for MICR check printing and I misplaced instructions on how to apply the customized apcheck.rpt that came with my Epicor MICR solution. Answer: Download the TROY Epicor instructions. Q: My bank asked me to make modifications to the MICR line due to alignment issues and/or the addition of more MICR characters. Answer: Please provide Altec with a copy of your banks MICR report and contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: I misplaced my customized apcheck.rpt. Answer: Contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: Where do I maintain my MICR printers, MICR fonts, logo and signature activation characters? Answer: Download the Epicor Check Printing Options instructions. Q: I installed a new service pack, patch or upgrade and I am experiencing the following issues with my MICR checks: alignment problem, lost my MICR font, lost my images, I am prompted with a screen for parameter values, etc. Answer: Epicor will often offer service packs, patches or upgrades that may overwrite or render obsolete the Altec *.rpt file for MICR check printing. Please contact your Altec MICR representative for the purchase of new *.rpt files compatible with your new service pack or Epicor version. Q: Changes were made to the Accounts Payable (apcheck) Crystal report file and I am experiencing the following issues with my MICR checks: alignment problem, lost my MICR font, lost my images, I am prompted with a screen for parameter values, etc. Answer: Please contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: Can I add multi-level signature limits to my checks? Answer: Yes! Altec can add Crystal logic that will facilitate one, two or no signature(s) on a check depending on your signing limits. Please contact your Altec MICR representative regarding signing thresholds. Q: Can I buy MICR supplies from Altec? Answer: YES! You can purchase a variety of MICR supplies from Altec including safety check paper (8.5” x 11” or pressure-seal), matching envelopes and MICR toner cartridges for most laser printers. Please contact your Altec MICR representative. Q: I misplaced instructions on how to apply the customized Crystal report file that came with my MAS500 MICR solution. Answer: Download the MAS500_Install instructions. Q: I misplaced my customized Crystal report file. Answer: Contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: My bank asked me to make modifications to the MICR line due to alignment issues and/or the addition of more MICR characters. Answer: Please provide Altec with a copy of your banks MICR report and contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: I installed a new service pack, patch or upgrade and I am experiencing the following issues with my MICR checks: alignment problem, lost my MICR font, lost my images, I am prompted with a screen for parameter values, etc. Answer: Sage Software will often offer service packs, patches or upgrades that may overwrite or render obsolete the Altec *.rpt file for MICR check printing. Please contact your Altec MICR representative for the purchase of new *.rpt files compatible with your new service pack or Sage MAS 500 version. Q: Changes were made to the Accounts Payable Crystal report file and I am experiencing the following issues with my MICR checks: alignment problem, lost my MICR font, lost my images, I am prompted with a screen for parameter values, etc. Answer: Please contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: Can I add multi-level signature limits to my checks? Answer: Yes! Altec can add Crystal logic that will facilitate one, two or no signature(s) on a check depending on your signing limits. Please contact your Altec MICR representative regarding signing thresholds. Q: Can I buy MICR supplies from Altec? Answer: YES! You can purchase a variety of MICR supplies from Altec including safety check paper (8.5” x 11” or pressure-seal), matching envelopes and MICR toner cartridges for most laser printers. Please contact your Altec MICR representative. Q: My bank asked me to make modifications to the MICR line due to alignment issues and/or the addition of more MICR characters. Answer: Please provide Altec with a copy of your banks MICR report and contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: When I print my MICR checks, I do not see any bank information or the MICR line. Answer: 1) You installed a Sage PFW patch or Batchmaster, which overwrote the Altec MICR solution; it will need to be reinstalled. 2) The Altec custom appckprt.rpt file was not copied to the \Platinum\PFWRes\MASTER\Custom directory or the company “custom” directory. 3) It is possible that the apbank file from the data directory was not copied into your company folders. Please copy it and then go into the Bank Maintenance menu, enter bank information and save for each cash account. 4) You are printing checks from a cash account where no bank information has been defined. Go into the Bank Maintenance menu, enter bank information and save for the cash account in which you are processing checks. Q: My MICR checks hang in Print and Post Voucher Payment. Nothing happens and the hourglass icon appears continuously. I do not get a prompt for the check number. Answer: The most common cause is that the Altec MICR solution provided is for a different version of PFW than you are running. Each version of PFW has a corresponding version of Altec MICR. If you have upgraded your version of PFW, please contact your Altec MICR representative for a MICR upgrade. Q: On my overflow checks, the bottom stub disappears, prints at the top of the next page and the 3rd page prints checks. Answer: This is indicative of a problem with your custom appckprt.rpt. Please contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: After installing/reinstalling my Altec MICR, I have lost access to my Batchmaster screens. Answer: Batchmaster and Altec MICR are separate products that make changes to identical PFW files. Installing one will disable the function of the other. To get MICR and Batchmaster working, install Batchmaster first, then Altec MICR and lastly copy the “Batchmaster friendly” platinum.pdd and utmid.srf files to their respective directories. Because Batchmaster is a third party product from another company, some Batchmaster functions may be lost. Q: I lost the installation instructions for my AP-MICR check program. Answer: Download install instructions based on your version of PFW: PFW 5.01 Install , PFW 5.11 Install Q: I installed a new service pack, patch or upgrade and I am experiencing the following issues with my MICR checks: alignment problem, lost my MICR font, lost my images, etc. Answer: Sage Software will often offer service packs, patches or upgrades that may overwrite or render obsolete the Altec *.rpt file for MICR check printing. Please contact your Altec MICR representative for the purchase of new *.rpt files compatible with your new service pack or Sage PFW version. Q: Changes were made to the Accounts Payable (appckprt.rpt.) Crystal report file and I am experiencing the following issues with my MICR checks: alignment problem, lost my MICR font, lost my images, etc. Answer: Please contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: Can I add multi-level signature limits to my checks? Answer: Yes! Altec can add Crystal logic that will facilitate one, two or no signature(s) on a check depending on your signing limits. Please contact your Altec MICR representative regarding signing thresholds. Q: Can I buy MICR supplies from Altec? Answer: YES! You can purchase a variety of MICR supplies from Altec including safety check paper (8.5” x 11” or pressure-seal), matching envelopes and MICR toner cartridges for most laser printers. Please contact your Altec MICR representative. Q: My bank asked me to make modifications to the MICR line due to alignment issues and/or the addition of more MICR characters. Answer: Please provide Altec with a copy of your banks MICR report and contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: I get a “Btrieve or Crystal“ error message when printing my MICR checks in PFW 5.2/5.3. Answer: The Altec MICR solution for PFW 5.2/5.3 is a Crystal Reports driven solution. Altec should have provided you a Crystal Reports (.rpt) file to copy into each of your company folders. These files are specifically designed for each company. If the .rpt file is placed into an incorrect company “custom” folder, the above error message would occur. Q: I misplaced instructions on how to apply the customized appckprt.rpt. that came with my PFW MICR solution. Answer: Download install instructions based on your version of PFW: PFW 5.2 Install , PFW 5.3 Install Q: I misplaced my customized appckprt.rpt. Answer: Contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Altec PFW 7" Check Solution FAQs: Q: My Altec 7" check solution does not work. Why? Answer: Altec created this solution to assist customers with the transition from a non-Crystal to a Crystal environment. It was not intended as a permanent fix; it was only intended to allow customers to deplete their continuous check stock before transitioning to laser check stock. Q: My bank asked me to make modifications to the MICR line due to alignment issues and/or the addition of more MICR characters. Answer: Please provide Altec with a copy of your banks MICR report and contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: I misplaced instructions on how to apply the customized Crystal report file that came with my Microsoft Dynamics SL MICR solution. Answer: Download the Microsoft Dynamics SL Install instructions. Q: I misplaced my customized Crystal report file. Answer: Contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: I installed a new service pack, patch or upgrade and I am experiencing the following issues with my MICR checks: alignment problem, lost my MICR font, lost my images, I am prompted with a screen for parameter values, etc. Answer: Microsoft Dynamics SL will often offer service packs, patches or upgrades that may overwrite or render obsolete the Altec *.rpt file for MICR check printing. Please contact your Altec MICR representative for the purchase of new *.rpt files compatible with your new service pack or Microsoft Dynamics SL version. Q: Changes were made to the Accounts Payable Crystal report file and I am experiencing the following issues with my MICR checks: alignment problem, lost my MICR font, lost my images, I am prompted with a screen for parameter values, etc. Answer: Please contact Altec MICR tech support at 800-997-9921 ext. 1227 or micr@altec-inc.com. Q: Can I add multi-level signature limits to my checks? Answer: Yes! Altec can add Crystal logic that will facilitate one, two or no signature(s) on a check depending on your signing limits. Please contact your Altec MICR representative regarding signing thresholds. Q: Can I buy MICR supplies from Altec? Answer: YES! You can purchase a variety of MICR supplies from Altec including safety check paper (8.5” x 11” or pressure-seal), matching envelopes and MICR toner cartridges for most laser printers. Please contact your Altec MICR representative. TROY Checkwriting Software (TCWS) FAQs: Q: I am experiencing issues with my TROY Checkwriting Software. Answer: Please contact TROY Technical Support at (800) 332-6427. |
