Technical Support
Altec's highly trained consultants provide technical support on all of our products. Our analysts become familiar with your specific application and environment and provide assistance with questions or problem issues as they occur. We work closely with the technical support departments of software publishers to resolve programming or system issues. Our goal is to provide timely support and quick resolution in a manner that causes the least disruption to normal daily operations.
We provide:
- Telephone Support
- Remote Access
- On - site support
Contact Information
Support can be obtained 24/7 at:
Regular Support available 6:00 AM – 5:00 PM PT Mon – Fri
After Hours Support available 5:00 PM – 6:00 AM PT Mon – Fri, Sat - Sun
After Hours Support
After Hours Support is classified as a support engagement that falls between 5 PM Pacific – 6 AM Pacific Monday through Friday, and all day Saturday and Sunday. Typically there is an additional charge for after hours support engagements.
Some support issues can be resolved via remote access, which significantly improves our response times and allows our consultants to access a client's database from our offices where they have all the relevant technical information available. Remote support allows access after normal work hours which reduces the need to disrupt users during normal accounting operations.
For more information on Altec Support please review the PDF's below for FAQ's and Support Guidelines.